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Kesta Allen |
Without
good
business manners
you will not succeed |
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You
may have the business qualifications. You have an excellent
record
of good education and work experience. However, without good
business manners you
will not succeed.
Treating
people with respect should be second nature to you. It helps
to
get on well with the people
you work with and with your superiors.
It always pays to be
polite. Here are some tips to help your
business manners.
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1.
If you are
behind schedule...
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Remember
to take the time to contact your next appointment so that the
person
you are due to meet is
aware of the
delay. If necessary,
you can rearrange the meeting for a more convenient time. |
2. Return
phone calls.
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Try
not to leave any caller
on hold for too long. It is better to tell
someone you will call back when you are free. Be sure to return
calls as soon as you can. If you cannot return the call
immediately,
apologise to the caller for the delay.
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3.
Keep paperwork under
control.
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Try
to
respond to letters
within a set time.
Keep a record of requests
for reply within a certain time. Make a note in your diary of
other
deadlines for your work. If you are unable to respond
quickly, write a short letter to the other person explaining the
delay and tell them when you will reply.
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4. Lunch appointments. |
If
you want to take a client or customer out for lunch, a good
rule
of thumb is for you to choose the restaurant and for the client or
customer to choose the time.
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5. Avoid too much chat.
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Although
it is good to be friendly, do not spend too much time chatting to
colleagues. You have work to do. If a colleague is distracting
you, be polite and say you have some work to do. Ask if you can
carry on the conversation after office hours.
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6. Salary.
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You
may think that
you are not being paid as much as you should be. Do
not discuss your suspicions with your colleagues. A good way of
finding out is to contact an employment agency to find out the
'going rate'.
Armed with this objective information, you can
discuss your salary with your boss.
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Source:
New English Digest |
GLOSSARY |
record: antecedente
business manners: modales comerciales
will not succeed: no tendrás éxito
to get on well: llevarte bien
you work with: con quienes trabajas
it always pays: siempre da buenos resultados
polite: cortés, educado/a
behind schedule: atrasado/a, demorado/a
you are due to meet: con quien tienes que reunirte
aware of: al tanto de
delay: demora |
on hold: en línea, en espera telefónica
apologise: pide disculpas
respond to: responder, contestar
within a set time: dentro de un plazo establecido
keep a record: lleva un registro
deadlines: plazos
rule of thumb: regla de oro
colleagues: colegas
carry on: seguir, continuar
you are not being paid: no se te paga
finding out: averiguar
going rate: valores de mercado
armed: provisto/a de |
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MAS "TRABAJO Y EMPLEO"
FORO
INICIO |